tkck Privacy Policy — How We Handle Your Personal Data
Your privacy matters to tkck. This policy explains what data we collect, why we collect it, and how we keep it safe.
1. Introduction
This Privacy Policy ("Policy") describes how tkck ("tkck", "we", "us", "our") collects, processes, stores, and protects the personal information of players and visitors ("you", "your") who use the tkck website and related services. tkck is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles. This Policy forms part of the tkck Terms and Conditions, which govern your use of the platform. By creating a tkck account or using the tkck website, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.
This Policy applies to all personal data collected through the tkck website, whether you are a registered player or a visitor who has not yet created an account. We encourage you to read this Policy in full before using the tkck platform. If you have any questions about how we handle your personal data, you can contact us at any time at [email protected].
How We Protect Your Data — At a Glance
SSL Encryption
All data transmitted between your device and tkck is encrypted using SSL — the same standard used by bKash and Nagad.
No Data Selling
tkck never sells your personal data. Your information is used only to operate, secure, and improve the tkck platform for you.
Access Control
Only authorised tkck personnel with a legitimate operational need may access your personal data. All access is logged and audited.
Marketing Opt-Out
You can opt out of promotional emails at any time by contacting [email protected]. Transactional and account notifications cannot be opted out while your account is active.
Right to Deletion
You may request deletion of your personal data at any time, subject to our legal retention obligations. See Section 12 for your full data rights.
No Underage Processing
tkck does not knowingly collect personal data from individuals under 21 years of age. All accounts are subject to age verification.
2. Information We Collect
tkck collects personal information that is necessary to provide the platform's services, verify player identity, process payments, and comply with applicable legal obligations. The categories of personal information we collect are set out in the table below. We collect only what is proportionate and necessary for the stated purposes.
| Data Category | Examples |
|---|---|
| Identity Information | Full name, date of birth, national ID number, passport number, photograph (for KYC verification purposes). |
| Contact Information | Email address, mobile phone number, residential address (city/district in Bangladesh). |
| Financial Information | bKash account number, Nagad account number, Rocket account number, Upay account number, Visa/Mastercard last four digits, deposit and withdrawal transaction records. |
| Gaming Activity Data | Game session logs, bet history, wager amounts, win/loss records, bonus usage, responsible gaming tool settings (e.g. deposit limits, session limits). |
| Technical and Device Data | IP address, device type, operating system, browser type and version, pages visited, time spent on site, referral source. Collected automatically when you access the tkck website. |
We do not collect sensitive personal data such as political opinions, religious beliefs, or biometric data beyond what is necessary for identity verification purposes. We do not collect payment card numbers in full — card processing is handled by our certified payment partners who are independently responsible for PCI DSS compliance.
3. How We Use Your Information
tkck uses the personal data we collect for the following purposes. We process data only where we have a lawful basis to do so, as described in Section 4 of this Policy.
- Account creation and management: to create your tkck account, verify your identity, and manage your account throughout its lifetime, including processing KYC documentation as required.
- Payment processing: to facilitate deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to process withdrawal requests back to your designated payment account.
- Service delivery: to provide access to the game catalogue, sports betting markets, and all platform features. To personalise your experience based on your preferences and gaming history within the platform.
- Responsible gaming: to monitor gaming patterns and enforce responsible gaming tools including deposit limits, session limits, and self-exclusion. To identify and support players who may be experiencing gambling-related harm.
- Legal and regulatory compliance: to comply with applicable laws, to conduct KYC and AML (anti-money laundering) checks, to respond to lawful requests from regulatory or law enforcement authorities, and to enforce the tkck Terms and Conditions.
- Marketing communications: where you have consented or where we have a legitimate interest, to send you promotional offers, bonus notifications, and updates about new games or features at tkck. You can opt out of marketing emails at any time.
4. Legal Basis for Processing
tkck processes your personal data only where there is a valid legal basis to do so. The legal bases on which we rely are as follows:
Contractual Necessity
Much of the data we collect is necessary to fulfil our contractual obligations to you as a registered player — including creating and managing your account, processing deposits and withdrawals, providing access to games, and delivering customer support. Without this processing, tkck could not provide the services you have agreed to receive.
Legal Obligation
tkck is required by applicable law to collect and retain certain categories of personal data, including identity verification documentation (KYC), transaction records for AML purposes, and age verification records. This processing is mandatory and cannot be opted out of.
Legitimate Interests
In certain circumstances, tkck processes personal data on the basis of legitimate interests — for example, fraud prevention, platform security monitoring, responsible gaming pattern detection, and improving the platform based on aggregate usage analytics. We only rely on legitimate interests where the processing does not override your fundamental privacy rights.
5. Sharing Your Information
tkck does not sell your personal data to third parties. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
- Payment service providers: your payment account details (bKash number, Nagad number, etc.) are shared with our certified payment processing partners solely for the purpose of executing your deposit or withdrawal transaction. These partners are bound by confidentiality obligations and data protection standards equivalent to those applied by tkck.
- Game technology providers: your account identifier and gaming session data may be shared with game studio providers (such as Evolution Gaming, Pragmatic Play, or Spribe) to the extent necessary to deliver the relevant game content and record game outcomes. These providers operate under strict data handling agreements with tkck.
- Legal authorities: tkck will disclose personal data to law enforcement agencies, regulatory bodies, or other public authorities where required to do so by applicable law, court order, or where we reasonably believe that disclosure is necessary to prevent fraud, money laundering, or other illegal activity.
- Business transfers: in the event of a merger, acquisition, or sale of the tkck business, your personal data may be transferred to the acquiring entity as part of the transaction. Where this occurs, tkck will take reasonable steps to ensure that your personal data continues to be protected in accordance with this Policy.
6. Payment Data and Financial Information
tkck treats payment-related personal data with a heightened level of care. When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, or Upay, the relevant mobile financial service account number is collected and used solely to process that specific transaction. tkck does not store full payment card numbers. Card transactions are processed by PCI DSS-compliant payment partners who handle card data independently of tkck's own systems. tkck retains only the last four digits of a card number for reference and dispute resolution purposes.
All financial transaction records — including deposit amounts, withdrawal amounts, dates, and payment method identifiers — are retained by tkck for a minimum period as required by applicable financial regulations for AML and audit purposes. These records are held securely and accessed only by authorised personnel. Players may request a statement of their transaction history at any time by contacting [email protected].
7. Cookies and Tracking Technologies
tkck uses cookies and similar tracking technologies to operate the platform, understand how players use the site, and improve the overall experience. When you visit the tkck website, certain cookies are placed on your device automatically. The categories of cookies we use are described below.
Essential Cookies
These cookies are strictly necessary for the tkck website to function. They enable core functionality such as maintaining your login session, remembering your language preference, and processing secure transactions. Essential cookies cannot be disabled without breaking the core functionality of the site.
Analytics Cookies
tkck uses anonymous analytics cookies to understand aggregate traffic patterns, popular game categories, and general site usage behaviour. This data is used in aggregate form only and is not linked back to your individual identity. It helps tkck make informed decisions about platform improvements.
Preference Cookies
These cookies remember your settings and preferences — such as your selected language, display preferences, and responsible gaming tool configurations — so that they are preserved when you return to the tkck website. Disabling preference cookies may mean that certain settings do not persist between visits.
8. Data Retention
tkck retains your personal data for as long as is necessary to fulfil the purposes set out in this Privacy Policy, or for as long as is required by applicable law, whichever is longer. Account data and gaming activity records are retained for the duration of your account's active lifetime and for a period after account closure as required by financial and AML regulations. Identity verification (KYC) documentation is retained for the minimum period mandated by applicable law following account closure.
Where you request the deletion of your account and personal data, tkck will action that request as promptly as possible, subject to any legal retention obligations that prevent immediate deletion. Data that must be retained for legal or regulatory reasons will be held securely and isolated from active processing systems until the mandatory retention period has expired, at which point it will be securely deleted.
9. Your Data Rights
As a tkck player, you have meaningful rights over your personal data. These rights can be exercised at any time by contacting the tkck support team at [email protected]. tkck will respond to all data rights requests within a reasonable timeframe. Please note that certain rights are subject to limitations where legal obligations require us to retain or continue processing your data.
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Right of Access You have the right to request a copy of all personal data that tkck holds about you. This includes your registration data, transaction history, gaming records, and any KYC documentation we hold on file.
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Right of Rectification If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. Please contact [email protected] with the details of the correction required.
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Right to Erasure You have the right to request the deletion of your personal data. This right applies where the data is no longer necessary for the purposes it was collected, where you withdraw consent (where processing is based on consent), or where you object to processing based on legitimate interests. Deletion requests are subject to our legal retention obligations.
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Right to Restrict Processing In certain circumstances, you have the right to request that we restrict the processing of your personal data — for example, while you contest the accuracy of the data, or where the processing is unlawful but you do not want the data deleted.
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Right to Data Portability Where technically feasible and legally applicable, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format so that you can transmit it to another data controller.
10. Data Security
tkck implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and the tkck platform, access controls restricting data access to authorised personnel only, secure server infrastructure with regular security assessments, and internal policies governing the handling and storage of personal data.
While tkck takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. You are responsible for keeping your tkck account login credentials confidential and for notifying us immediately at [email protected] if you suspect that your account has been compromised or accessed without your authorisation.
11. Children's Privacy and Age Restriction
tkck is strictly an adults-only platform. The minimum age to register and use the tkck platform is 21 years. tkck does not knowingly collect, process, or retain personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that your child has accessed or registered on the tkck platform, please contact us immediately at [email protected] so that we can take the appropriate action.
12. Changes to This Privacy Policy
tkck reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we provide. When we make material changes to this Policy, we will update the effective date shown at the top of this page and, where appropriate, notify registered players via the platform or by email.
Your continued use of the tkck platform following the publication of any revised Privacy Policy constitutes your acceptance of the updated terms. The most current version of this Policy is always available on this page. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.
13. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way tkck handles your personal data, please contact the tkck data support team. We aim to respond to all privacy-related enquiries promptly and to resolve any concerns fairly.
Email: [email protected]
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